OUR: Utility consumers receive over $20 million in credits and compensation in April-June quarter
Originally published by The Gleaner Read the original
Utility consumers received more than $20 million in credits and compensation during the April to June quarter, following complaint-resolution interventions by the Office of Utilities Regulation (OUR) and payments for breaches of guaranteed service standards. According to the OUR’s quarterly report, approximately $8.75 million was secured through the regulator’s Consumer Affairs Unit, while the National Water Commission (NWC) paid approximately $11.35 million in compensation under the Guaranteed
